Backflow Prevention: Protecting Your Water Supply
Call today to find out why Woden Valley is Canberra’s 1st Choice Plumber!
SERVICING ALL OF CANBERRA, QUEANBEYAN, JERRABOMBERRA & SURROUNDS
"We turn up on time, clean up when we’re finished, and always provide quality workmanship... We guarantee it!
Our plumbers in Canberra are highly rated and available to respond quickly to any plumbing emergency."
Same-Day Service and Emergency Plumber Canberra
Lifetime Guarantee on all Workmanship
Canberra's Trusted Plumber
For most of us, access to clean, safe drinking water is something we take for granted when we turn on the tap. But what if contaminants from an irrigation system, fire sprinkler system, or industrial process could potentially flow backwards into your property’s drinking water supply system?
This dangerous scenario is called backflow, and preventing it is critical for safeguarding potable water supply.
At Woden Valley Plumbing, we are committed to helping clients understand what backflow is, why preventing it matters, and how to protect your water supply through high-quality backflow prevention devices and services. You can trust us to manage your backflow prevention needs.
What is Backflow Prevention and Why is it Important?
Backflow is defined as the unwanted reverse flow of contaminants into the drinking water system through cross-connections. It occurs when back pressure or siphonage overcomes the normal flow direction in plumbing systems.
Backflow can introduce bacteria, chemicals, or other hazardous substances into water systems to keep us healthy.
No one wants polluted water coming out of their tap.
Some reasons backflow occurs include:
- Back pressure from pumps, boilers, pressure vessels
- Undersized plumbing lacking air gaps
- Cross connections with non-potable water sources
- Improper plumbing installations
To safeguard public health, laws and plumbing codes now mandate an appropriate containment backflow prevention device in many commercial, industrial, irrigation, fire services, and even some residential settings.
Having provided exceptional plumbing services in Canberra since 1997, our team at Woden Valley Plumbing wants to partner with you to ensure full compliance and – most importantly – safety. Contact us today to learn about your options for certified backflow prevention testing, installation, and maintenance.
What is a Backflow Device?
A backflow prevention device (often shortened to “backflow device” or “backflow preventer”) is a mechanical valve arrangement that automatically blocks any reverse movement of water. Inside the body of the valve are one-way check mechanisms and, in higher-risk models, a relief zone that dumps water to atmosphere if backward pressure builds.
The moment flow tries to reverse, the checks snap shut or the relief port opens, keeping the dirty side physically separated from the clean side.
Types of Backflow Prevention Devices and Choosing the Right Solution
Depending on the your hazard rating, the specifics of your plumbing system, and relevant building codes, different types of backflow preventers are warranted.
At Woden Valley Plumbing, our backflow plumbers have in-depth expertise with all devices certified for backflow prevention in the Canberra region. We stay current on the latest standards and installation best practices so we can educate you on your options and prevent contaminated water.
Protecting your water supply is our top priority.
What is a Hazard Rating?
There are three hazard ratings in Australia:
| Hazard rating | What it means for the water supply | Everyday examples | Minimum device the water authority will accept* | |
| Low hazard | The connection might create a nuisance (bad taste, odour, discolouration) but cannot injure anyone or make them sick. | Domestic garden taps- Evaporative air-conditioning make-up lines- Ordinary dishwasher hose | In many homes the 20 mm or 25 mm meter already has an internal dual-check cartridge, so nothing extra is needed. Larger or commercial meters must add a dual-check valve (non-testable) immediately after the meter. | |
| Medium hazard | Backflow could endanger health (cause illness) but is unlikely to be life-threatening. | Irrigation that sprays fertiliser or manure- Commercial laundries- Apartment fire services that use booster pumps | A double-check valve assembly (DCVA) that can be field-tested each year. | |
| High hazard | Backflow could cause serious injury or death because toxic, infectious, or radioactive substances may enter the mains. | Hospitals and pathology labs- Chemical dosing or pesticide mixing points- Trade-waste pits, abattoirs, mortuaries | A reduced-pressure-zone device (RPZD) or an air gap with an overflow to drain. |
How the Rating is Worked Out
- Site inspection: A licensed backflow plumber (or the water authority) looks at every way your plumbing could feed contaminants back toward the meter.
- Apply the Standard: They match each connection to the definitions above. If more than one process is on site, the highest hazard present sets the rating for the whole service.
- Select the device: Once the rating is locked in, the plumber chooses the appropriate valve and files a compliance notice with the authority.
Common Types of Backflow Prevention Devices
Air Gap
The air gap is the simplest mechanical backflow prevention device, providing a physical separation between the drinking water outlet and the receiving vessel’s flood-level rim. While effective, air gaps can be prone to bypass through splashing and require adequate drainage.
Reduced Pressure Zone (RPZ) Valve
RPZ valves, with their two independently operating check valves, are well-suited for high-hazard backflow device installations. However, they require regular testing and maintenance. RPZ valves protect against both back pressure and back siphonage.
Double Check Valve Assembly (DCVA)
Also equipped with two positive-seating check valves, DCVAs offer protection against only backflow caused by backwater pressure. Regular testing is still essential to ensure performance. These are common in fire sprinkler systems.
Atmospheric Vacuum Breaker (AVB)
AVBs allow air to enter the backflow device to prevent siphoning and backflow. As non-testable devices, they can only be used to isolate hazards under specific conditions.
Pressure Vacuum Breaker (PVB)
With more moving parts than an AVB, PVBs offer testable protection against back siphonage for continuous pressure conditions. Proper installation is vital for this backflow prevention device to function correctly.
Choosing which type of backflow prevention device is right for your water supply depends on weighing factors like the associated risk, pressure conditions, complexity, and cost. Our experts at Woden Valley Plumbing can simplify this decision and ensure your safety. Contact us today.
Where Backflow Prevention Is Needed: Protecting Vulnerable Systems
While no property is immune to the risk of potential contamination, some buildings and facilities are more vulnerable than others. Understanding the most critical applications for a certified backflow prevention device is vital.
Some common situations where it’s an absolute necessity to have an effective backflow prevention device installed include the following:
Residential Applications
Even residential customers can sometimes benefit from backflow devices for their homes. Irrigation systems, swimming pools with piping connections, and properties with onsite water features may require atmospheric or pressure vacuum breakers for their water supply system.
Commercial and Industrial Applications
Businesses and factories with complex plumbing systems using hazardous chemicals, processed water, or holding tanks typically need advanced protection like RPZ valves or DCVAs.
Fire Protection Systems
Nearly all fire sprinkler systems need to double-check valves at a minimum to prevent backflow contamination risks. Reduced water pressure devices may also be warranted under certain conditions to offer maximum safety.
Irrigation and Lawn Sprinkler Systems
All underground irrigation and lawn sprinkler systems connected to your main water supply should have atmospheric or pressure vacuum breaker devices installed to safeguard your drinking water.
Backflow Prevention Installation: Partnering with the Experts
Getting prevention devices correctly installed is critical for their functioning and your ongoing safety. Our team at Woden Valley Plumbing has the experience to do the job right the first time.
- All our plumbers are fully licensed in the ACT region
- We supply only approved backflow prevention products from reputable brands
- You get transparent quotes with no hidden charges
What Does The Device Installation Process Look Like?
Initial Consultation
We assess your current plumbing system, intended uses for water supply, and potential hazards. This allows us to determine the optimal backflow protection devices for your application. We can advise you on all code compliance needs as well.
Permit Applications
Where mandated, we submit necessary permit paperwork and plans to authorities on your behalf so you avoid headaches
Precision Installation
With years of experience, our licensed plumbers expertly install approved backflow preventers according to all specifications from the manufacturer and the latest codes. Correct valve placement is assured.
Backflow Prevention Testing and Reporting
We conduct leak tests, confirm proper operations of moving parts, test backflow prevention devices, and any other mandated checks before generating installation reports for your records and submission to regulators.
Note: Australian water utilities require your backflow prevention device to be certified every 12 months by a licensed, backflow-endorsed plumber if there is a high-or medium-hazard connection (e.g.irrigation with fertiliser injections, commercial kitchens, hospitals, and chemical dosing lines)
Contact Woden Valley Plumbing for Your Backflow Prevention Needs
With over two decades of experience providing exceptional plumbing services to Canberra homes and businesses, Woden Valley Plumbing has the expertise to handle all your backflow prevention requirements.
To learn more about how we can protect your water supply through certified backflow solutions, please contact us today at (02) 6288 5123 or info@wodenvalleyplumbing.com.au.
Real Feedback from Our Valued Customers
Prompt and professional service at very short notice. Alex very quickly identified the problem with a malfunctioning tap, and another dripping connection in the laundry. He suggested we update the taps for long term trouble-free operation. We were very happy with the service and the end result.
June T
01:27 18 Feb 26
The guys at Woden Valley Plumbing were just the best! I had some last minute work to do, removing an old solar water heater on the roof, new water tank and removal of old tanks and they fit the work in, organised it all so fast and worked so efficiently!!! Thanks Nick, Ian and team!!
Liz Adcock
12:51 09 Feb 26
Outstanding service from a highly professional team. We had an urgent need to repair a blocked sewer. With hours of getting a quote from Alex, Mickey and James arrived at our property and started work. Access to the site was very difficult but they managed to get a digger down the narrow access path without any damage. By 3pm they had the hole dug and piping replace. By midday the next day they had finished the job after restoring the site superbly. We could not recommend Woden Valley Plumbing and Gasfitting highly enough. Definitely 5 Star!
Geoffrey Kitney
06:07 05 Feb 26
I highly recommend Woden Valley Plumbing and Gasfitting. They are highly responsive and reliable. More importantly they are genuinely nice people who I trust to undertake repairs/undertake services at my elderly mother’s house when I am not there. She is comfortable to have them in her home which has not been the case with other companies.
Lisa Gruber
23:41 19 Dec 25
We were very happy with whole experience with Wooden Valley Plumbing. I booked online for someone to come and look at our hot water system which was malfunctioning. We got a phone call straight away moving our appointment forward to get it fixed.The tech who attend was super polite and professional. Talked me through the issues (and didn't default to the most expensive outcome either!). Half an hour and we were done and dusted, and we have hot water again! Also gave me some good advice about what to do if the issue happens again (before we pay more money for him to attend!Received a follow up call the following day to check to see that all was good with our hot water.So, all in all, very happy, and a pleasure to recommend!
A-Team Canberra
01:57 15 Oct 25
We have just had a kitchen tap replaced by woden Valley plumbing and would recommend them highly.From the initial phone contact which was professional and friendly with clear advice on the process to Nick's punctuality and workmanship. The workspace was left clean and the cost was reasonable.
Kerrie Pearce
21:53 01 Oct 25
Called Woden Valley plumbing for a broken toilet cystern was able to explain everything over the phone and provide a quote. Next day Alex came out to do the work and did a great job! Also did washers for showers and taps and the price came to what another company quoted a few months back just to do the washers. Highly recommended.
Jacksta
13:27 17 Sep 25
Highly recommend Woden Valley Plumbing & Gasfitting, they are very responsive to your calls, appointments are reliable and they always arrive on time. The staff are friendly courteous and very helpful with professional advice. The quality of their work is excellent. I cannot fault this company, I have used them for years and will continue to do so.
paul osborne
03:11 16 Sep 25
I have been using Woden Valley Plumbing & Gasfitting for many years and have never been disappointed. I have used their services for various plumbing issues, including recent replacement of my hot water system, and they also maintain my gas ducted heater system. They are always on time, efficient, reliable and professional. I highly recommend them.
Nina
00:09 15 Sep 25
Had a plumbing emergency and the team responded quickly (within 20 mins before 8am). and worked hard to fix the problem. The team member that responded was very professional and had a lot of pride in his work, testing everything multiple times to make sure the issue was fully resolved. Would definitely recommend. Thanks Wooden Valley Plumbing & Gas fitting!
AJ Stone
08:51 19 Aug 25
Great service and availability. Nick was on point from explaining the job, costs and transparent throughout. Worked quick and a complete professional. Website and booking system was great and got prompt email replies. I would use again.
ken main
05:23 08 Aug 25
Woden Valley Plumbing & Gasfitting were terrific. Understood what I needed, booked me in straight away, kept me informed, arrived on time and did a professional job. Serviceman Mickey was excellent, friendly and efficient and super easy to deal with.
Steven
02:11 17 Jul 25
Nicky arrived right on time. It was a difficult job, in relatively confined space, and when he had identified the fault he discussed the remedial options with us and returned the following day to complete the work. Again, he came right at the time indicated and carried out the work very well and left the site absolutely clean and tidy.
Joseph Johnson
02:24 26 May 25
Booked online for regular maintenance for my gas wall heater. Seen to on the day I asked for. CO2 testing found I need a new heater. Quoted within minutes and I'm now enjoying a brand new heater. Thank you Woden Valley Plumbing n Gas fitting. Every person I had dealings with was friendly and professional. Awesome team.
Gillian Stuckey
07:32 22 May 25
I was greatly impressed with the prompt and efficient service provided by Woden Valley Plumbing & Gasfitting. A suitable time was arranged quickly by phone and the tradesman who attended, Nick, was punctual and polite and readily outlined the options I had to rectify the existing problems. When carrying out the repairs, Nick was patient enough to explain each step in detail and point out any care I should take to avoid similar problems in the future. As an aged citizen, I feel a sense of relief that such expert help is so readily to hand. Thank you.Frank MURPHY
Frank Murphy
02:03 21 May 25
Have been using Woden Plumbing for a few years now both at my home and investment property and am so grateful for the honest advice, prompt service and reasonable prices. The work has always been done to a high standard, the work area is left clean and the tradespeople and reception staff are always so friendly and patient in explaining what the work will involve.
Sylvia Weber
09:25 18 Apr 25
We contacted Woden Valley Plumbing as we had a leak coming from our water tank, an appointment was made for a Technician to come and assess in two days. Nick arrived on time and very quickly established what the problems were. Nick was thorough in his explanation, gave us recommendations and a quote. Nick was able to do one repair on the day and made a time to return in four days with the new parts he needed to carry out the work on the other two areas. Nick also advised on what can be done to protect roof tiles with the name of a reliable contact.We can definitely recommend Woden Valley Plumbing and Gasfitting and look forward to seeing Nick again to complete the job.
david and margaret barker
05:09 12 Apr 25
I was extremely satisfied with the service from Woden Valley Plumbing. Nick turned up and did a great job repairing our toilet quickly - I was fearing a much more expensive solution. Nick was also great to deal with. So I would happily recommend for the future!
Andrew Pratt
00:31 06 Apr 25
We've used Woden Valley Plumbing twice over the past year, and will continue to go back. We were very happy with all their services, which included fixing broken toilets, replacing faucets, and checking water quality. They provided accurate estimates of when they would be able to attend site, and were right on time. They were friendly, took the time to do what was needed, and the price was reasonable and in-line with what I had expected. Thanks for your great service, we'll keep coming back whenever we need you again.
Michael Watson
08:15 13 Mar 25
Highly recommend. Had Nick in to replace seal on very old toilet at my parents’ place. He drew my attention to running water issue that I had not noticed and fixed that too. I then asked if he could fix stiff and leaking taps in laundry. Done - quickly and efficiently. From making the booking yesterday to Nick arriving bright and early this morning and doing a great job, I am a very happy customer.
Tig Hall
22:37 11 Mar 25
Great service, came out immediately and fixed the backed drain. Really friendly bunch of people.
Matt Read
20:41 26 Nov 24
What a great experience! A thoroughly professional. knowledgeable, ethical and honest plumber. Andrew and his team were great in helping me rectify a wrong, going that extra mile to ensure I wasn't disadvantaged. Great communication and empathy. Can't praise them enough.
Annie Gregg
05:26 21 Jun 24
We had our old gas heater serviced, and this company did a stellar job. Big thank you to Ian, who took the time to explain what he was doing and why -- and answered many, many questions about the system itself as well as a bunch of other related issues. Cannot recommend Ian enough.
Shea Houlihan
07:22 27 Mar 24
Woden Valley Plumbing were so helpful when my elderly mother had a problem with her heater. Not only were they empathetic and responsive, arranging for a technician to attend that afternoon, but the technician was also on time and extremely professional. A wonderful customer experience and I will certainly be using them again in the future. Thank you Andrew and Micky!
Nancy Kim Grimes
08:41 22 Sep 23
Received really prompt service and very happy with the work performed. Nicholas was extremely efficient and helpful. Would definitely use Woden Valley Plumbing again and highly recommend them.
Denise
07:57 14 Sep 23
New toilet cistern installed this morning. No hassle. Micky was confident in explaining why new was better than rusting existing one.
Bronwyn Saunders
23:14 15 Aug 23
I called for help, on a Friday morning, to fix a badly leaking laundry tap. Every effort was made to slot my job into the day's bookings. Max arrived before lunch time and fixed the problem in no time. Excellent and friendly service. I highly recommend this long established Canberra business.
Josephine Cummins
00:07 08 Jul 23
Thank you Nick for coming out and fixing the problems and for organising a quote to further rectify the issues.All the WVPG team have been so polite, punctual and professional.
Julia Vance
23:32 06 Jun 23
Had some initial issues with the work that was done, however upon hearing my feedback, Woden Valley plumbing reached out to me really promptly and offered to send someone around within a few hours to rectify the problem. Micky came around as scheduled and did a really good job, was polite and friendly, and sorted everything out. Really happy with the outcome - thanks!
Eliza Paterson
05:43 06 Jun 23
Accidentally ripped out bathroom vanity and caused massive water leak until mains turned off. Nick came “out of hours” and installed new mini stops on related water outlets so that the mains could be turned on and our house useable again. Lovely guy, fantastic service. You should pay him more!!
Ray McNicol
00:40 24 Mar 23
Supplied and fitted new gas cooktop which required minor bench modification; and removed leaking dishwasher. Nik and Alistair provided top quality workmanship, cleaned up afterwards and were very polite, a pleasure to deal with. The Office Administrator, Emma, provided a wonderful service and also was a pleasure to deal with. I would definitely highly recommend Woden Valley Plumbing and Gasfitting.
Theresa-Adelaide
12:36 15 Mar 23
Rectified smelling shower drain using onboard tools.Servicing plumber was very polite and explained everything he was doing. Also suggested ways to prevent future problems.Pricing was as quoted when booking a callout. Business was recommended with good customer focus from start to finish.
crockett
01:56 18 Jan 23
Nick arrived right on time which was surprising as other tradesmen have always been a little late. He was very courteous, even took off his shoes when walking in the house and on carpet, and politely answered all the questions I had. Fixed the problem quickly and cleaned up after too. Gill was very nice and friendly over the phone when booking and was informative over the cost beforehand. Highly recommend.
Lyn
11:58 21 Nov 22
The company were very efficient in their booking and followup, to confirm details the day before the service man was to attend.On the day of the service call the service man rang to confirm the booking time and to ask if it was convenient to attend earlier as he had finished his previous job.He arrived within 25 minutes. The service man assessed the problem, repaired and serviced the furnace. The charge was the same as the quote provided earlier.On the whole we were very satisfied with the service provided by Woden Valley Plumbing and Gas Fitting.
James Ellis
06:22 31 Aug 22
They do great work. On time. On budget. Clean up afterwards. Tradesmen are friendly and helpful. Office staff are cheerful and efficient. Have had a number of things done now including some plumbing issues and gas heating. All addressed in a professional manner. Very happy with our engagement on these projects.
David Mck
02:29 21 Aug 22
Recently moved to Kambah, was referred to Woden Valley Plumbing & Gas fitting. Would highly recommend them. Andrew helped me with the options I had with the shower repairs we need, checked all the plumbing in the house including heating systems. Will use him for our future …
Yulia Vakar
10:31 04 May 22
Pleasantly surprised at how quickly I could get a plumber out to fix our water heating system. Nick arrived on time and was very professional. He took the time to assess what the issue was and had the parts on hand to fix it on the spot. Had the best hot shower in weeks this morning. Definitely recommend this company.
Gabrielle Adamow
23:32 29 Apr 22
We had some flooding issues when the downpipes/drains overflowed in heavy rain. Woden Valley Plumbing were on-time, with prior notice, and did a great job of cleaning out the storm water drains & pipes with a high pressure hose. Highly recommended!
Lindsay Jacob
23:28 19 Apr 22
Woden Valley Plumbing gets 12 out of 10 - on time, professional, respectful tradespeople who install and maintain reliable products. Over the last 25 years, they've installed 2 air-conditioning units, replaced the hot water system, and maintained the heater. Quick, efficient installation and servicing - no nonsense, no smoking out the front yard for 1/2 hour, they just get the job done.
anita del gigante
10:49 13 Apr 22
Quick to respond and thorough. A tad expensive but worth it.
Jonathan Mao (resist888)
12:03 12 Apr 22
Urgent need to have a laundry tap replaced was dealt with swiftly , have used this business several times and on each occasion was satisfied with the overall work done.
Mark McDonald
07:26 24 Mar 22
The two guys were efficient and professional. Highly recommend this company and will get them in future. I appreciated their work to get us functioning toilet and the clean up they did.
Pat Turner
03:11 08 Mar 22
I reached out to Woden Valley Plumbing and Gasfitting as my hotwater wasn't working. The team were very professional and were able to arrange for Nick to come out earlier than the time provided. Nick was very professional and explained the problem and was able to fix and replace the valve in no time at all. Highly recommend for their professionalism, customer service and communication. Very helpful!
Prue Agar
23:36 16 Nov 21
A big thanks to Woden Valley Plumbing & Gasfitting’s Nick and Brodie. I know nothing about this sort of stuff so put my plumbing problems and trust in these guys. I was not disappointed. I would thoroughly recommend Woden Valley for prompt, professional, friendly service every time.
Brian F. Byrne
20:14 03 Nov 21
Service by Brodie and Mickey was very professional with excellent workmanship. I would highly recommend them for friendly and efficient service. 5 star rating.
Wendy Jaensch
08:04 06 Oct 21
We recently needed work done on a blocked sewage pipe which required excavation, pipe replacement, and driveway concreting. We were happy with the service provided by Woden Valley Plumbing. They were punctual and friendly, and they kept us informed about what was going on. They completed the work quickly, and cleaned up afterwards.
Ed Sjollema
06:22 02 Oct 21
Amazing service with WVP&G. The plumber who came Micky was incredibly professional and fixed the problem in next to no time. Had called only an hour beforehand and problem was fixed that evening. Was very impressed. Many thanks.
Craig Dingwall
08:45 01 Oct 21
My experience with Woden Plumbing and Gasfitting was extremely good. From the moment that I phoned them to when the plumber finished and drove away the service was exemplary and very professional. I would highly recommend this business and will certainly be keeping their contact details.
Robert Hunt
23:18 27 Sep 21
A great team of people to deal with always. Efficient, on time and professional. Never any hassles!
Mark Roberts
05:53 20 Jul 21
Our old central gas heater wasn't working properly. These guys sorted out the problem, and suggested that we replace the heater and fit the new one in the sub-floor. Now we have a warmer house and an extra storage room!I was most impressed with their professionalism. While they were here they investigated a plumbing blockage and a gas leak and contacted Icon for us. They even turned up on Saturday to investigate a possible gas leak (which there wasn't, of course). Very professional, honest and reassuring. I highly recommend them.
Ahmun Tse
04:35 05 Jun 21
My gas heater was not working on a minus 4 degrees Saturday morning and I called Woden Valley Plumbing and Gasfitting around 7am for advice and help. They could not have been more helpful and prompt in their response. I had a technician out within a couple of hours who quickly identified the issue and fixed the heater. He also kindly answered all of my questions about the system and options should the heater fail again as it is an old system. I thoroughly appreciated their professionalism, patience and assistance. I would recommend them to anyone else needing help with their gas heaters.
Catherine Thorpe
02:20 05 Jun 21
I found the people at Woden Valley Plumbing extremely helpfull and very friendly, I would not hesitate to use them again and also would definitely recommend them.
Karen Sattler
04:23 07 May 21
I had an excellent experience with all the staff I dealt with at Woden Valley Plumbing and Gasfitting. The customer service staff who were able to book me in quickly and fit in with my availability, the two tradesmen who removed my old ducted gas heating and replaced it with a new one, and Andrew (the owner) who worked with me to ensure my needs were met. A great business and one I will be recommending and using again.
Kate Bolton
10:43 05 May 21
I received great service from Woden Valley Plumbing when my kitchen mixer burst and flooded my kitchen. Jayson from Woden Valley Plumbing was prompt and professional. Great work Jayson. I'll definitely use Woden Valley Plumbing again.
Alvin Pillay
01:04 22 Jan 21
Huge thanks to Andrew and the team at Woden Valley Plumbing who helped us out before Christmas with some urgent services. These guys are always super professional and ensure the job is done to a high level of quality. Their client service is excellent and we highly recommend them for all plumbing and gas fitting services.
Pups4Fun Grooming Fisher
21:09 04 Jan 21
It was such a pleasure working with respectful and courteous professionals that know their trade, take pride in their work and live up to their motto.Our major job to replace our Storm Water drains and Install a rainwater tank took two weeks, as estimated. The on-site team worked through solutions for the unexpected problems, kept us informed on progress, explained what was to happen next day and what they were doing and why..Andrew, Ante and McKenzie were responsive and helpful and very patient in answering our 101 questions as we were planning before we committed to the significant body of work and expense.They are true to their motto – they turned up on time, were professional and cleaned up after the themselves.A great team to work with and would recommend with confidence. They are on our speed dial for any future plumbing needs!The tank is full and no more flooding.Thanks team.
Ian Freshwater
11:29 23 Dec 20
Andrew and his team were terrific to work with from start to finish. They undertook major works involving two weeks full time on site, and were courteous and thoughtful throughout - Ante and Liam regularly checked in with us to manage any inconveniences and even moved plants with the digger and replanted them carefully. They also took the time to explain what was happening, explain options where unexpected problems were encountered, answer any questions we had, and respond to our (minor) feedback on the final walkthrough. Overall this team were excellent to work with and a pleasure to have sharing our space for two weeks - not something I thought I’d say, especially with a newborn! They clearly cared about the work they were doing and wanted us to feel happy with it as well. Easily recommend this team to anyone.
nicola simpson
01:19 15 Dec 20
Awesome team at Woden Valley Plumbing and Gasfitting, they have come and fixed a few things at my shop a couple times now. Perfect service every time!! The apprentice, Jack, is extremely dedicated to his job and a hard worker. A Very Valuable asset to the WVP&G team!
James Reay
23:30 29 Nov 20
excellent customer service from initial phone call to completion of tap repair. Mackenzie was very pleasant and helpful at scheduling our appointment ASAP. Jack Mills was very pleasant, informative, punctual and did a great job at repairing my outside taps.I would highly recommend Woden Valley Plumbing service
Lauren Jullienne
20:28 28 Oct 20
From the initial phone call to the work and service I received when my toilet became blocked was nothing short of excellent. The friendly and helpful office staff took my call and promptly scheduled an appointment. When the technician arrived he quickly went to task and gave me a detailed explanation of his findings, which turned out to be tree roots blocking my sewer line. He even took his shoes off when he came into the house! I would not hesitate to recommend Woden Valley Plumbing to anyone requiring their services. Job well done.
Deborah Willenbrecht
23:20 20 Oct 20
how good can a routine hot water and gas heater service get. Brodie was the service man. He arrived on time, got straight into the job, listened to our issues and resolved them. It was that fact that he knew there was a little problem, it didn't need to be fixed but he went the extra mile to resolve, he kept us informed all the way so we knew what was going on. Very well done. I highly recommend Woden Valley Plumbing
Warwick Dunstone
23:13 20 Oct 20
I don’t normally write reviews but I couldn’t let this pass. I was amazed and impressed by the level of service I received from Woden Valley Plumbing when I had my evaporative cooler serviced. There were no hidden costs and the technician expalined everything to me about what he needed to do to make sure my unit was working properly and also offered to book us in next year for our annual service. Thank you. Very happy and cool customer. 😊
Sarah Donnelly
22:32 20 Oct 20
We were very pleased with the professional team at Woden Valley Plumbing. Brodie, Briony and Liam couldn't be more friendly and helpful. We were equally impressed with how quickly they installed our new gas heating system. I would not hesitate in recommending the quality of their workmanship to anyone requiring plumbing services in and around the Canberra region. A pleasure to deal with! Tony D
Neena
03:47 06 Oct 20
We were very pleased with the professional team at Woden Valley Plumbing. Brodie, Briony and Liam couldn't be more friendly and helpful. We were equally impressed with how quickly they installed our new gas heating system. I would not hesitate in recommending the quality of their workmanship to anyone requiring plumbing services in and around the Canberra region. A pleasure to deal with!
Tony D
03:34 06 Oct 20
Thank you so much to your team for coming out so quickly to replace our gas ducted heating. I am so happy you could replace the heating so quickly. Your team did an amazing job, and the person on the telephone was so friendly and professional. I wish I could give more than five stars.
Hazel Dow
09:20 28 Aug 20
We contacted Woden Valley Plumbing and Gasfitting after our old Braemar system set off our fire alarms. Thankfully the house was fine, but the fan assembly in the ducted gas heater was cooked.The team was very helpful in explaining our options and the risks and benefits of each one. They were genuinely concerned to ensure we made the right choice for us, and knew the risks before investing considerable money in a solution. A new fan assembly is one thing, but the risk of then having to replace circuit boards and worry about CO readings is something we wouldn’t have thought of, and had to weigh up. A problem of having an older system.In the end, we elected to replace our old system entirely, as the most reliable and risk free approach. The decision was made easier when, after discussing our financial difficulty with purchasing a new system, Andrew assisted us by offering an excellent price and even arranging a payment plan that we could afford. The new system was a 5 star Braemar, compared to our old 3 star, and The office helpfully advises us of the potential for a $500 rebate from Evo Energy for upgrading.Andrew and Emma (the office administrator) also did an excellent job of scheduling us in as soon as possible, which we were very grateful for since we have a 4 month old that was freezing in the house without heating!!When the team arrived the install was quick and trouble free, and the guys were polite and friendly. They helpfully explained the new system, answered our questions and cleaned up after they were done.I would definitely recommend these guys anytime you need a plumber or gas fitter, and particularly when you need to fix or replace your gas heating!
Andrew Cameron
02:24 13 Aug 20
From first phone call to end of job, I received a fantastic service. Office staff were very friendly and helpful. Tradies were on time and professional. Explained everything to me clearly and kept me updated throughout the job.
Natalie Dawson
04:04 19 Jul 20
I replaced my hot water system after 26 years of service. It was a pleasure to deal with this company. I was very impressed with the professionalism and service provided by both the admin and tradesman. I am very happy with my experience.
Ludmilla Milo
09:24 08 Jul 20
Brodie was very responsive and came out to replace a burst pipe at my place very quickly! He completed the job really quickly and I was able to get my water back on in the same day. Would recommend this plumbing team!
Kate Davey
02:18 07 Jul 20
I cold called in person at 8am after the plumber we booked failed to show asking if they could help. A plumber turned up in 20 minutes to sqeeze us in before starting his day. Super happy with every aspect of the job. Thank you team.
Philip Gemmell
08:33 06 Jul 20
Excellent service! We're thrilled with our 6-star Braemar central gas heater. Woden Valley Plumbing & Gasfitting was efficient, prompt and super-friendly.
Clarke Jones
06:56 04 Jul 20
After a very cold weekend with no heat, I frantically started calling around various heating companies early Monday morning. None of the ones I called could come quickly (ie that day) but I eventually I found Woden Valley Plumbing and Gas. The helpful phone person said they’d have an experienced tech to me between 9-11am. Brodie came around 10am, diagnosed what would have been a costly repair to the old, inappropriate-for-its-location and generally inferior gas heater. I decided to replace the whole thing and they squeezed me for Thursday morning. While the two techs cheerily fitted the new system, they had a novel way of getting the old heater out the roof cavity and off the roof, which may disturb some viewers. I was happy with the prompt and friendly service, and recommend this company to anyone who is in need of central heating.
Alison Came
10:57 16 Jun 20
After a very cold weekend with no heat, I frantically started calling around various heating companies early Monday morning. None of the ones I called could come quickly (ie that day) but I eventually I found Woden Valley Plumbing and Gas. The helpful phone person said they’d have an experienced tech to me between 9-11am. Brodie came around 10am, diagnosed what would have been a costly repair to the old, inappropriate-for-its-location and generally inferior gas heater. I decided to replace the whole thing and they squeezed me for Thursday morning. While the two techs cheerily fitted the new system, they had a novel way of getting the old heater out the roof cavity and off the roof, which may disturb some viewers.I was happy with the prompt and friendly service, and recommend this company to anyone who is in need of central heating.
Alison Came
10:57 16 Jun 20
Had install of replacement Ducted Gas Heating System today and all staff involved from Brodie, McKenzie, Jayson and Jack (or John sorry!!!) provided outstanding service, were respectful, on time and treated us with courtesy and respect. Job well done, highly recommended. Thank you.
Lindsey Carroll
08:40 02 Jun 20
I liked that they were more concerned with the safety of our old unit, than to get paid on time. Our old heater was failing at a financially difficult time for us, but they were happy for us to delay paying the bill for a week, rather than delay installing the new unit, due to the dangerous gases that our old unit was putting out. Thank you for putting our health above everything else. As for the installation of our new heater, and removal of our old one: fast and friendly service.
Michael Mettam
04:26 15 May 20
Thank you to the A team for coming and installing my brand new heater, extremely professional, well presented and well mannered young men, they left the house cleaner than it on departure, magnificent service and will definitely be using their services again. Couldn’t recommend a better plumbing company around Canberra and the surrounding regions.
Jack Macfadyen
05:47 13 May 20
Josh turned up on time and fixed our gas central heating error message and got it going in no time. He quickly identified a problem with a previous service company's error and fixed it. Good service at a fair price. Happy to recommend Woden Valley Plumbing and Gasfitting
John Dunphy
06:23 29 Apr 20
Had two occasions to have Woden Valley Plumbing at my residence this week. Both Brodie D and Josh T were punctual, polite, very professional. Thank you both for your prompt and efficient service. Also thank you to the office staff who coordinated such prompt solution.
Joan Kirk
10:19 26 Mar 20
After waiting more than two weeks for two other plumbers to turn up, Josh finally arrived and did a magnificent job. He not only arrived on time on the expected day, but worked effectively and efficiently. It was a pleasure doing business with him.
Roslyn Ford
04:22 19 Mar 20
From the first phone call we were impressed by the professionalism and efficiency of the company. The technician was punctual and very knowledgeable. We would happily recommend this company to anyone interested in their services.
Roz Barker
21:53 18 Mar 20
Just had a visit from Josh and he brought my gas boiler back to life in a friendly and efficient manner. I would recommend this service to anyone.
Jim Williams
20:45 12 Mar 20
I called Woden Valley Plumbing & Gasfitting when my 25 year old hot water system completely gave up on me, from my first phone call I was completely put at ease with the process. They showed up when they said they would (on the same day) and most importantly I didn't have to worry about a thing as they took care of everything from start to finish until I had hot water again. I called a number of companies who quoted me an oddly cheap installation but there were "add-ons" so I was left unsure of how much it was actually going to cost, Woden Valley Plumbing gave me a fixed price for everything including the valves too which added to the ease of a stressful situation! Thanks to all involved!
Ivy Barber
02:33 03 Mar 20
We recently had new basin and bath taps plus a new toilet installed by Josh and Ante and it was a very positive experience. Jayde was so helpful when I first rang and she made suggestions which I hadn't thought of and which we ultimately went with. We had a small window of availability for the installations and she made us feel that nothing was too much trouble. Josh and Ante turned up at the appointed time and did a fabulous job. They were friendly and professional at the same time and left the bathroom looking cleaner than it had before they arrived.Thank you for a great job. I would certainly recommend WVPG.
Kerry Tink
23:17 11 Feb 20
Quick response, and a better price for after-hours callout than some of the competition. Josh rocked up quickly, and did a very thorough and efficient job. I'd call these guys again.
Mojmir Hlincik
07:25 07 Jan 20
Josh attended to repair the Evaporative Cooler. He was knowledgable and communicative. He arrived on time and worked quickly.I would not hestitate to recommend this service (Its is not common today in trades people.)I was left with longer term options- which will see me seeking out WV Plumbing for future replacement of my aging Cooler, when that time arrives.Thanks Josh much appreciated.
Mick Sinclair
21:38 28 Nov 19
I wanted my evaporative cooling unit serviced.woden Valley plumbing were able to send a technician the very next day. I received a call in the morning confirming again the 2 hour timeframe for the service. The technician, Josh, arrived on time, was very pleasant and got on with the job. Overall we were very happy with out dealings with Woden Valley Plumbing.
Rose Rose
22:28 26 Nov 19
Extremely prompt and efficient service....friendly personable staff. Excellent job....Thank you Brodie...Have used this company before and will continue to do so when the need arises..
Laraine Kelly
02:39 26 Nov 19
Extremely prompt and efficient service....friendly personable staff. Excellent job....Thank you Brodie...Have used this company before and will continue to do so when the need arises..
Laraine Kelly
02:39 26 Nov 19
We had a plumbing disaster on Saturday - a neigbourhood sewerage main burst, leaving our backyard in quite a state. Ante from Woden Valley Plumbing and Gasfitting attended and was extremely helpful and professional. He contacted Icon Water to advise of the issue and organised them to come out to clear the blockage and clean and disinfect our yard. We have used WVPG several times over the past few years and have always been impressed with their service, punctuality and professionalism. Thank you.
Ben Medley
22:50 19 Nov 19
The replacement of my gas ducted heating was second to none. Highly recommended. The best experience. What more can be I say, 6/5 awesome. Thanks Woden Valley Plumbing.
Matt Bethke
08:32 18 Nov 19
They did a professional level job and came when they said they would. Removed old unit and left it all clean and tidy. Would use them again.
Ross Bowden
04:33 11 Nov 19
Ante from Woden Valley Plumbing arrived on time, was friendly and professional. The problem turned out to be more complicated than expected. Ante explained what he needed to do at each step and checked back with us. Very happy with the service. Highly recommend Ante from Woden Valley Plumbing.
Jo-Anne Clancy
09:11 05 Nov 19
Have no hesitation to recommend Woden Valley Plumbing after their prompt response to a failed Hot water heater and sorting some other issues in the house at my request at the same time. Thanks again
julian spoor
12:22 14 Oct 19
Called Canberra Plumbing and Drains (also known as Woden Valley Plumbing and Gasfitting) about a water leak that sounded like it was coming from inside the laundry wall. Jayde explained in detail what it would cost and what the process was to locate and find the leak. There was a separate charge for the initial call out and then a quote to fix the leak and repair the concrete slab. Jayde explained in detail what was included and what was not included.Brodie D. attended the same day and examined the wall and searched for the leak. He couldn't find the exact spot because it appeared the leak was coming from under the foundation of the wall.Brodie D. and Michael attended the following afternoon to continue the job. After Brodie D. briefed Michael he left and Michael went to work. He had to dig through the tile floor and concrete slab as well as remove a small section of the wall. He finally located the leak that was under the floor level between the outside brick wall and the interior wall frame.It was now Michael's normal quitting time. Josh arrived to take over, but Michael decided to stay as well because he wanted to make sure the leak was fixed so we would have water.Michael and Josh fixed the leak and then discovered another leak. Instead of stopping (as it was already getting late on Friday night and they both had plans) they continued with the job until the leaks were fixed and they were sure they were no more. Then they cleaned up the laundry and took the floor rubble away with them.My wife and I appreciate the amount of work they did and the efforts Michael and Josh put in to fix the leaks so we had running water for the weekend.I want to commend Jayde, Brodie D., Michael and Josh for their outstanding workmanship, professionalism, care and high level of knowledge relating to home construction and plumbing they demonstrated while finding and fixing the water leaks in my home.Canberra Plumbing and Drains (also known as Woden Valley Plumbing and Gasfitting) are not the cheapest but I believe they are one of the best. I recommend them for any plumbing, drainage or gasfitting work required.
Len Coughlin
03:14 12 Oct 19
An excellent, prompt and friendly service with transparent pricing. Recommended!
Adam Kirk
23:14 03 Oct 19
Prompt, reliable and friendly service. Knowledgeable and engaged office staff, and reasonable pricing. Thorough technicians who are happy to explain what's going on. Have called on their services several times and happy to recommend them.
Kym Hirth
11:46 11 Aug 19
Great experience. Had Brody out when heating stopped working - quickly determined that the heater had reached the end of its life (20+ yrs old) and organised for a new heater install the next day (thanks Josh - awesome job). Highly recommended.
Peter
05:29 07 Aug 19
Want to say what a fabulous job you did.So professional, efficient and great tidying up!Really wonderful team from inspection of my gas ducted heating on Thursday to installation of a new system on the Friday.A warm and toasty house on Friday ????Great blokes, a pleasure to have them in the house and most helpful and friendly office administration and management team too. Excellent to find a locally based firm...who offer great value for money, care about their customers and deliver as they say they will.I would give them 10* if google let meJulia in Kambah
julia pitts
08:50 06 Aug 19
I can recommend Woden Valley Plumbing & Gasfitting for the service/repair of Brivis ducted gas heaters. Our heater was having problems during the start up sequence. WVP&G were able to schedule a service in a few days time and the technician, Josh, turned up at the appointed time and quickly diagnosed the problem and fixed it by cleaning the flame detector. Josh was both efficient and knowledgeable and we were very happy with the service provided.
Jonathan Firth
06:38 05 Aug 19
I can recommend Woden Valley Plumbing & Gasfitting for the service/repair of Brivis ducted gas heaters. Our heater was having problems during the start up sequence. WVP&G were able to schedule a service in a few days time and the technician, Josh, turned up at the appointed time and quickly diagnosed the problem and fixed it by cleaning the flame detector. Josh was both efficient and knowledgeable and we were very happy with the service provided.
Jonathan Firth
06:37 05 Aug 19
Excellent service, many thanks. Brodie was on time, helpful and polite, and got the job done promptly and efficiently. I'll happily use you guys again if i have other plumbing problems.
Russ Swinnerton
05:03 05 Aug 19
The guys at Woden Valley Plumbing are first rate. Prompt service, quick diagnosis and assessment. We had our heater operational within 3 business days of the heater going bust. Thanks again to the guys.
Matthew Heath
00:42 24 Jul 19
A very impressive service. When I called with no hot water a plumber was there within the hour and the problem resolved the same day. Thank you so much.
Rosemary Baxter
02:59 19 Jul 19
Woden Valley Plumbing and gasfitting were excellent to deal with. They booked us very quickly to fix our heater despite the high demand for servicing at the time. The staff that came out were excellent and spent the time talking through things.
Monica Arnold
21:17 22 May 19
Excellent experience! They came the same day and were able to fix the issue I had. Very professional!
Matthew Maloney
03:21 22 May 19
Great service guys were on time very helpful and I now have heating and their charges are very reasonable. Will definitely use them again.
Sandra Browne
03:25 09 May 19
The team from Woden Valley Plumbing and Gasfitting were prompt, efficient and polite. No hesitation recommending them to others.
S D
23:11 05 Apr 19
A very thorough and great job. Happy to show me what they did, offer advice for the future and asked if there was anything else they could help with.
Andrew Collins
07:48 04 Apr 19
I was very pleased. I had to arrange a gas heater fix and replacement while interstate. Woden valley did a great job handling the work, and getting it done without any problems. They were good at managing the work which was important as I was not ale to be at the house when they did it.So very good service and price. They give the type of service that most other Canberra companies seem unable to provide. So keep it up,, I rarely get good service in Canberra, thankfully this was one of those times.. thanks Glenn P.
Lenn lotter
00:49 13 Mar 19
How refreshing. A skilled plumber who is professional, friendly, customer focused and prepared to go the extra distance to ensure a good job. Happy to recommend Woden Valley Plumbing to anyone in need of some top rate plumbing assistance.
Margo Condoleon
07:13 04 Feb 19
The Woden Valley Plumbing and Gasfitting team were fantastic to deal with. They were engaging and responsive from the initial call. My hot water unit was on its last legs and with a family of five I was keen to have it replaced. I had a technician visit the same day to inspect the unit and reassure me it wouldn't burst!!! I then had a replacement unit installed the following day. The team were professional, they explained the options that were available and that would suit my family needs and they installed the unit without fuss. Best customer service I have received during my first 12 months in Canberra - highly recommend them.
Sean Fenotti
23:58 21 Jan 19
Overall a very pleasant experience dealing with the Company. Experienced trades was quickly able to establish the fault in our evaporative cooling. Further they provided a compedative quote for a replacement unit and were able to give us an installation date quite soon given it was the busiest period for their business (peak summers). We are now awaiting the installation which was booked in by their friendly receptionist.
Katrina Skeen
04:54 20 Jan 19
best plumbers in town. great customer service from their office as well as Jeremy on arrival. All details explained with options going forward. Happy to receive their service again.
glenn hirst
03:28 15 Jan 19
Woden Valley Plumbing have been helpful and courteous in all our dealings with them. They have great advice and friendly service and go above and beyond. The only plumbers you should speak to in the ACT.
Bling Lord
05:41 09 Jan 19
Rang in early Jan as we arrived home to find our evaporative cooling not working in 35 degree heat. They came out within 2 hours of calling, identified the fault and fixed the problem. Highly recommended!
Michelle Lyons
22:32 07 Jan 19
Very prompt and efficient service from polite servicemen. I have no hesitation in recommending this service to others.
LearnAsWeGoOperation
05:25 01 Jan 19
Andrew got me out of trouble last Saturday done a great job in repairing my blocked sewer.. I was a construction supervisor and involved in all sorts of drainage and trenching in some very difficult locations. I found Andrew to be as professional as any I came across in my 30 years in the industry very polite and trustworthy. I would recommend Andrew and his crew .Ps better get a new watch Andrew.
Tony C
06:18 03 Dec 18
Need a new toilet fitted. Two lovely young men turned up on time, were very polite and professional. Gave me good advice and even took their shoes off before coming in the house as it was raining when they arrived. Have used before and will continue to use and recommend.
judy moore
01:49 29 Nov 18
We found Andrew and his team very professional and knowledgeable. Extensive sewage and storm water works were performed throughout our property, on time and on budget. The after care service has also been impeccable. I would highly recommend Woden Valley Plumbing to anyone requiring complex or extensive plumbing works. Thank you.
Benjamin Thompson
10:27 18 Oct 18
Brodie comes highly recommend as he was punctual, professional and super clear in helping me to understand all the relevant details concerning the problems with my solar hot water system. He arrived after hours and was meticulous and patient in taking time to explain how the system works so i could understand what he would need to fix and why. Prompt service and attention to detail made for a stress free experience.
David Perfect
21:43 20 Sep 18
Have just used Woden Valley Plumbing for my second middle of winter heater emergency and they were fantastic! They got me in super quick and fixed my heater power. While there Jake cleaned out the vents and tested the heater to make sure it was working ok which was a great bonus! Both occasions they have been on time, clean and tidy and make booking and appointments really easy for someone working full time. Would highly recommend
Dallas Burkevics
00:25 22 Aug 18
Great service provided by Woden Valley Plumbing and Gasfitting to a water leakage emergency we had at our home.The Receptionist was most polite and very helpful in booking call-out. The tradesmen arrived right on time as arranged and were very quick to identify the fault. They advised us of cost, provided a good value for money solution, and set about the tasks once given the go-ahead. Works were completed within the allotted time and all waste materials were removed. Highly recommend
Mike OConnor
11:13 05 Aug 18
This is the second time we have used Woden Valley Plumbing - the first time -after some under house flooding where we required some extensive altering to our storm water system they did a tremendous job getting us out of trouble. This latest job was a simple job fitting some new taps. These guys are great - they do professional work, on time and with a pleasant attitude. I have no hesitation in recommending this plumbing team - well done guys.
Neale Wootton
06:04 19 Jul 18
Servicing All Leading Brands
